Frequently Asked Questions

How do I select a radio station on Grab Radio?

There are two ways to select a radio station:

1. Pick Wheel : Use your touch screen to scroll through the radio stations, select your station by clicking the ‘select station’ icon. 

2. By Location: Our Google View Map shows the available radio stations by location. Touch the station icon to listen.

What happens when I ‘Grab’ a tune?

The ‘Grab’ button takes you to iTunes where you will be shown a menu of different recordings of the particular piece of music. Select the version you want and iTunes will give you the option to purchase the piece of music or the whole album.

How do I pay for my Grabbed Tunes?

If you have an account with iTunes you will be prompted for your password when you ‘Grab’ a tune. If you do not have an iTunes account you can set one up on the iTunes Store link [LINK]

 What happens if I Grab a tune and no matches are found on iTunes? 

Try reducing the number of words in the title of the song/piece of music by touching the title and deleting some of the words. Also if there is a bracket in the title delete it as iTunes does not like brackets.

 How do I get back from iTunes to Grab Radio

 Touch the ‘home’ button on your iPhone to  return to Grab Radio. By clicking on Grab Radio you will be brought back to the radio station that you were listening to.

 What Happens when I ‘Tag’?

 The ‘Tag’ icon allows you to mark the songs that you might want to keep track of. These songs are saved to a personalised list that you can browse using the [star]. Songs on the ‘Tag’ list can be purchased through iTunes if desired. 

Where do my Tagged tunes go?

‘Tagged’ music can be accessed through the [star] function.

 How do I delete Tagged music from my personalised list?

 Drag the screen from left to right over the title in the list. A delete option appears over the title.

 How do I know if I can Grab and Tag music from a radio station?

 The Grab and Tag functions will light up when a station is playing music that can be tagged and grabbed.

 How do I get my favourite radio station on Grab Radio if they are not already there?

 Contact us nominating your chosen station at info@grabradioworld.ie and we will do the rest! Remember the more people who propose a particular station the more likely it is that it becomes a Grab Radio station.

 Why can’t I ‘Grab’ and ‘Tag’ when listening to all radio stations?

 The radio stations with ‘Grab’ and ‘Tag’ functions have provided the information for this service. If you cannot ‘Grab’ and ‘Tag’ from a particular station it is because the information has yet to be provided. Eventually every station should be able to provide the information and you will be able to ‘Grab’ and ‘Tag’ on all stations.

 Why can’t I Grab and Tag all music tracks?

 If you are listening to a radio station that usually has the ‘Grab’ and ‘Tag’ functions but they don’t light up for a particular piece of music this is because the information has not been provided for this particular piece that allows it be grabbed or tagged.

 What are the ‘Thumbs Up’ and ‘Thumbs Down’ buttons?

 Interact with your favourite radio stations by giving feedback through the ‘Thumbs Up/Down’ icons. Tell them what songs you like, vote on radio station topics, interact with your favourite DJs. The Thumbs Up/Thumbs Down will only become active when the stations are looking for feedback.   

 What do I need to do if I experience a drop out, i.e. an interruption in the signal?

 Increase the buffer rate on the settings page which is accessed via a small ‘i’ on the top right hand corner of the application page. Also switch the Wi-Fi button to ‘off’.